Customer Service Archives - Conversion Rate Optimisation Expert

Customer Service


Defensive Design: Making Better Customers Through Rectified Mistakes

I’ve been saying the same things for months. Non-scaleable tasks will win during the current times (pandemic of 2020). A research in the quality of customers from a renowned hotel chain came back with conclusive results. Customers who purchased seamlessly and enjoyed the amenities, had a great experience. Though they weren’t as good as a … Read more